Shipping Rates. We offer free standard shipping for most orders valued at $500 or more (before taxes) within the contiguous United States (excluding Hawaii, Alaska, and US territories) – see exclusions to free shipping. Orders under $500 will be char

Shipping RatesWe offer free standard shipping for most orders valued at $500 or more (before taxes) within the contiguous United States (excluding Hawaii, Alaska, and US territories) &#x2013; see exclusions to free shipping. Orders under $500 will be charged a flat-rate shipping fee based upon total order value.<table style="text-align: center; margin-right: calc(22%); width: 78%;" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td style="width: 51.169%; text-align: center; background-color: rgb(239, 239, 239);"><div style="text-align: center;">Order Value</div></td><td style="width: 48.6472%; text-align: center; background-color: rgb(239, 239, 239);"><div style="text-align: center;">Shipping Rate</div></td></tr><tr><td style="width: 51.169%; text-align: center;"><div style="text-align: center;">Under $100</div></td><td style="width: 48.6472%; text-align: center;"><div style="text-align: center;">$9.95</div></td></tr><tr><td style="width: 51.169%; text-align: center; background-color: rgb(239, 239, 239);"><div style="text-align: center;">$100 - $199.99</div></td><td style="width: 48.6472%; text-align: center; background-color: rgb(239, 239, 239);"><div style="text-align: center;">$12.95</div></td></tr><tr><td style="width: 51.169%; text-align: center;"><div style="text-align: center;">$200 - $399.99</div></td><td style="width: 48.6472%; text-align: center;"><div style="text-align: center;">$19.95</div></td></tr><tr><td style="width: 51.169%; text-align: center; background-color: rgb(239, 239, 239);"><div style="text-align: center;">$400 - $499.99</div></td><td style="width: 48.6472%; text-align: center; background-color: rgb(239, 239, 239);"><div style="text-align: center;">$29.95</div></td></tr><tr><td style="width: 51.169%; text-align: center;"><div style="text-align: center;" id="isPasted">$500 or more</div></td><td style="width: 48.6472%; text-align: center;">FREE (see exclusions)</td></tr></tbody></table> Exclusions to Free Shipping<ul><li style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Delivery Outside Contiguous US: If you&#x2019;re shipping outside the contiguous United States, please contact our Support Team before placing your order to determine eligibility and shipping rates.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Freight: Items weighing 150 lbs or more, or items deemed oversize by parcel carriers, must ship via freight (LTL). A freight fee of $150 per pallet is applied at checkout. However, please note that BDS Suspension, Zone Offroad and Rough Country freight items are still shipped free of charge.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Tires: A shipping fee of $15 per tire is applied at checkout.</li></ul>Depending on the weight and number of items in your order, orders may be shipped by ground (parcel) or LTL (palletized). Please be aware that once an item has been shipped, it cannot be re-routed or modified. Trucks R Us is not responsible for carrier shipping delays.In-stock items typically ship within 1-2 business days. Most orders within the contiguous United States arrive within 1-5 business days from the date of shipment. Tracking information will be emailed to the email address associated with your account. You can also find your order status and tracking information on your Account page. Tracking information is typically updated within one business day of shipping (note that some carriers may take longer).<hr>Damaged &amp; Missing Items Upon receipt, please inspect all orders for completeness, accuracy, and damage. If packaging appears damaged, photograph the damage before removing any wrapping or opening any packaging, as this documentation may be required for a shipping carrier claim. Damage should be reported to customer support within 1 business day of delivery. Additional documentation (e.g. photos, statement of damage) may be required.&#xA0;If the shipping carrier requires a signature for a parcel or Bill of Lading, ensure that any damage or missing items are thoroughly annotated on the signature document. You may also elect to refuse the shipment. Failure to document damage or missing items at the time of signature may result in a denial of your claim.

Shipping Policy & Rates

We do not offer local pick-up at any of our warehouse or office locations.

We do not offer local pick-up at any of our warehouse or office locations.

Do you offer local pick-up?

We ship to most countries internationally via DHL. For a shipping quote on orders outside of the United States, please contact our Support Team. Please be advised that international shipments may be subject to customs delays, as well as additional ch

We ship to most countries internationally via DHL. For a shipping quote on orders outside of the United States, please contact our Support Team.Please be advised that international shipments may be subject to customs delays, as well as additional charges from the shipping carrier, taxes, and duties. These are the sole responsibility of the customer.

Do you ship worldwide?

Expedited shipping is available for many items at an additional cost. Please contact our Support Team to inquire about expedited shipping options and to receive a personalized shipping quote.

Expedited shipping is available for many items at an additional cost. Please contact our Support Team to inquire about expedited shipping options and to receive a personalized shipping quote.

Do you offer expedited shipping?

We generally cannot file a shipping claim if a package is still marked "in transit" by the shipping carrier and the estimated delivery date has not yet passed. If a package's status has not been updated in over three days, or if the estimated deliver

We generally cannot file a shipping claim if a package is still marked &quot;in transit&quot; by the shipping carrier and the estimated delivery date has not yet passed. If a package&apos;s status has not been updated in over three days, or if the estimated delivery date has passed without an update, please contact our Support Team.

My package is late (still “In Transit”)

In the event a package is marked "delivered" by the carrier but cannot be located, please note that most shipping carriers require a 24-48 hour waiting period after the marked delivery time before a claim can be initiated. If you are not able to loca

In the event a package is marked &quot;delivered&quot; by the carrier but cannot be located, please note that most shipping carriers require a 24-48 hour waiting period after the marked delivery time before a claim can be initiated.If you are not able to locate your package after the 24-48 hour waiting period, please contact our Support Team.Exception: Most carriers provide proof of delivery, which may include a photograph of the package at its destination. If the destination shown in the photograph is incorrect, we may be able to file a claim sooner.

My package is lost (marked “delivered”)

First, please see our Shipping Policy for important information regarding inspecting shipments for damage and filing claims for missing and/or damaged items. To file a claim, please contact our Support Team. Include your order number, the damaged ite

First, please see our&#xA0;<a href="https://trucks-r-us-jbghgp9byc1.gorgias.help/en-US/shipping-policy-1242446">Shipping Policy</a>&#xA0;for important information regarding inspecting shipments for damage and filing claims for missing and/or damaged items.To file a claim, please contact our Support Team. Include your order number, the damaged item(s) and quantities, and any supporting documentation, such as photographs.

How do I report damaged or missing items?

Tracking information is emailed to the address associated with your order and is also accessible by logging into your account. Even if you did not create an account, you may still access this page by using the email address associated with your order

Tracking information is emailed to the address associated with your order and is also accessible by logging into your&#xA0;<a href="https://account.trucksrus.shop" style="text-decoration:none;">account</a>. Even if you did not create an account, you may still access this page by using the email address associated with your order.Please note that warehouses may ship orders outside of normal business hours, such as nights, weekends and holidays. Tracking information for these orders may not be posted until the following business day.

How do I track my order?

We’ll do our best, but we can't guarantee address changes. If your order hasn't shipped, you can contact our Support Team to request a change in the shipping address. Keep in mind that warehouses sometimes ship orders outside of business hours, such

We&#x2019;ll do our best, but we can&apos;t guarantee address changes. If your order hasn&apos;t shipped, you can contact our Support Team to request a change in the shipping address.Keep in mind that warehouses sometimes ship orders outside of business hours, such as nights, weekends, and holidays. So, your order might have shipped even if tracking information isn&apos;t available yet.

Can I change my shipping address?

Our customer service team is available via live-chat and phone at the hours below. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

Outside of business hours, send us an email. We'll get in touch ASAP!

Our customer service team is available via live-chat Mon-Fri 9a-11a & 1p-5p CT. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!