Our customer service team is available via live-chat and phone at the hours below. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

Outside of business hours, click the link above to send us an email (support@trucksrus.shop). We'll get in touch ASAP!

Our customer service team is available via live-chat Mon-Fri 9a-11a & 1p-5p CT. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

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Trucks R Us

How can we help? Need assistance with an exchange, refund, checking an order status, or question about an item? It's all covered in our Support Center. Support is available via self-service, live-chat, phone & email.

Trucks R Us - Support Center

Do You Price Match?

Discount Policy

How do I get a discount code?

How do I apply a discount code?

I forgot to apply my discount code

Pricing & Discounts

Can I edit my order? (items, quantities, etc)

Can I cancel my order?

What payment & financing methods do you offer?

Can I place an order over the phone?

Orders

Product Data Policy

How do I file a warranty claim?

Is this item in-stock?

Product Info & Warranties

Return & Refund Policy

How do I exchange an item?

How do I make a return?

When will I get my refund?

Returns, Exchanges & Refunds

Shipping Policy & Rates

Do you offer local pick-up?

Do you ship worldwide?

Do you offer expedited shipping?

My package is late (still “In Transit”)

My package is lost (marked “delivered”)

How do I report damaged or missing items?

How do I track my order?

Can I change my shipping address?

Shipping

International Order Policy

International Orders

Applies to all orders shipped to Alaska, Hawaii, U.S. Territories (including Puerto Rico and Guam), and all foreign countries.