How do I report damaged or missing items?Updated a month ago

Upon receipt, please inspect all orders for completeness, accuracy, and any damage. If packaging appears damaged, photograph the damage before removing any wrapping or opening any packaging, as this documentation may be required for a shipping carrier claim.

If the shipping carrier requires a signature for a parcel or Bill of Lading, ensure that any damage or missing items are thoroughly annotated on the signature document. You may also elect to refuse the shipment. Failure to document damage or missing items at the time of signature may result in a denial of your claim.

To file a claim, please contact our Support Team. Include your order number, the damaged item(s) and quantities, and any supporting documentation, such as photographs.