Our customer service team is available via live-chat and phone at the hours below. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

Outside of business hours, send us an email. We'll get in touch ASAP!

Our customer service team is available via live-chat Mon-Fri 9a-11a & 1p-5p CT. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

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Trucks R Us

We do not offer local pick-up at any of our warehouse or office locations.

We do not offer local pick-up at any of our warehouse or office locations.

Do you offer local pick-up?

Shipping

Discount Policy

How do I get a discount code?

How do I apply a discount code?

I forgot to apply my discount code

Discount Codes

Can I edit my order? (items, quantities, etc)

Can I cancel my order?

What payment & financing methods do you offer?

Can I place an order over the phone?

Orders

Product Data Policy

How do I file a warranty claim?

Is this item in-stock?

Product Info & Warranties

Return & Refund Policy

How do I exchange an item?

How long is your return window?

How do I make a return?

When will I get my refund?

Returns, Exchanges & Refunds

Shipping Policy

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

My package is late (still “In Transit”)

My package is lost (marked “delivered”)

How do I report damaged or missing items?

How do I track my order?

Can I change my shipping address?

Do you offer local pick-up?Updated a month ago