Our customer service team is available via live-chat and phone at the hours below. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

Outside of business hours, click the link above to send us an email (support@trucksrus.shop). We'll get in touch ASAP!

Our customer service team is available via live-chat Mon-Fri 9a-11a & 1p-5p CT. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

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Trucks R Us

We do not offer local pick-up at any of our warehouse or office locations.

We do not offer local pick-up at any of our warehouse or office locations.

Do you offer local pick-up?

Shipping

Do You Price Match?

Discount Policy

How do I get a discount code?

How do I apply a discount code?

I forgot to apply my discount code

Pricing & Discounts

Can I edit my order? (items, quantities, etc)

Can I cancel my order?

What payment & financing methods do you offer?

Can I place an order over the phone?

Orders

Product Data Policy

How do I file a warranty claim?

Is this item in-stock?

Product Info & Warranties

Return & Refund Policy

How do I exchange an item?

How do I make a return?

When will I get my refund?

Returns, Exchanges & Refunds

Shipping Policy & Rates

Do you ship worldwide?

Do you offer expedited shipping?

My package is late (still “In Transit”)

My package is lost (marked “delivered”)

How do I report damaged or missing items?

How do I track my order?

Can I change my shipping address?

International Order Policy

International Orders

Do you offer local pick-up?Updated 11 days ago