Trucks R Us logo
Trucks R Us logo

All articles

Returns, Exchanges & Refunds

Return & Refund Policy

Non-final sale items may be returned within 30 days of shipment (determined by the shipping carrier’s pick-up date) if they are in their original, unopened packaging and in new condition. Return shipping costs are the responsibility of the customer.

How do I exchange an item?

We offer 2 types of exchanges:. Fast Exchange: (Ship Replacement Now) We create a separate order for your replacement item and ship it immediately upon payment. You will receive a refund for the original item once it is returned and inspected. Standa

How do I make a return?

To request a return, submit a Return Request. One of our team members will contact you with return shipping details and instructions. Additional information and documentation may be required. We recommend reading our Return & Refund Policy before you

When will I get my refund?

Returns are generally processed within 10 business days of receipt at our warehouse in order to allow for inspection and processing – usually much quicker. You will receive an email when the return is complete and a refund is issued. Refunds are usua