PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING ANY ORDER OUTSIDE OF THE CONTIGUOUS UNITED STATES (INCLUDING APO ADDRESSES). Trucks R Us operates a global logistics network to support the international truck parts community. Due to the high-mass and

<p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING ANY ORDER OUTSIDE OF THE CONTIGUOUS UNITED STATES (INCLUDING APO ADDRESSES).</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Trucks R Us operates a global logistics network to support the international truck parts community. Due to the high-mass and technical nature of our products, all orders destined for locations outside the contiguous United States are subject to the following specialized terms.</span></p><h2 dir="ltr" id="1-jurisdictional-scope"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">1. Jurisdictional Scope</span></h2><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">This policy applies to all orders shipped to Alaska, Hawaii, U.S. Territories (including Puerto Rico and Guam), and all foreign countries. Orders destined for A.P.O./F.P.O./D.P.O. addresses are subject to specific carrier restrictions outlined in &#x201C;Carrier Limitations (Military Addresses)&#x201D;.</span></p><h2 dir="ltr" id="2-shipping-framework-dap-incoterms"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">2. Shipping Framework: DAP Incoterms</span></h2><h3 dir="ltr" id="terms-of-sale"><span style="text-decoration: underline; font-size: 16px; font-family: Verdana, Geneva, sans-serif;">Terms of Sale</span></h3><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">All international transactions are conducted under the&#xA0;</span><span style="font-family: Verdana,Geneva,sans-serif;"><a href="https://www.dhl.com/us-en/home/global-forwarding/help-center/incoterms.html" style="text-decoration:none;"><span style="text-decoration:underline;">Delivered At Place (DAP) Incoterm</span></a></span><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">&#xA0;per ICC 2020 standards. Trucks R Us is responsible for the carriage of goods to the customer&apos;s delivery address. The risk of loss transfers to the customer once the package arrives at the destination and is made available for unloading. &#xA0;&#xA0;</span></p><h3 dir="ltr" id="duty-and-tax-responsibility"><span style="text-decoration: underline; font-size: 16px; font-family: Verdana, Geneva, sans-serif;">Duty and Tax Responsibility</span></h3><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Customers are the Importers of Record. All applicable customs duties, import taxes (VAT, GST), brokerage fees, and local handling charges are the sole responsibility of the customer. Trucks R Us does not collect these fees at checkout, nor can we provide estimates for these government-mandated charges. &#xA0;&#xA0;</span></p><h3 dir="ltr" id="carrier-limitations-military-addresses"><span style="text-decoration: underline; font-family: Verdana, Geneva, sans-serif;"><span style="font-size: 16px;">Carrier Limitations (Military Addresses)</span></span></h3><ul><li dir="ltr"><span style="text-decoration: none;">Standard International: Serviced primarily via DHL International.</span></li><li dir="ltr"><span style="text-decoration: none;">APO/FPO/DPO: These addresses are serviced exclusively by the U.S. Postal Service (USPS). Due to military postal regulations, these orders are limited to a maximum weight of 70 lbs and a maximum combined length and girth of 108 inches. DHL cannot deliver to military hubs. &#xA0; </span></li></ul><h2 dir="ltr" id="3-financial-protocols-and-payment-security"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">3. Financial Protocols and Payment Security</span></h2><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">To ensure transaction integrity across borders, Trucks R Us adheres to strict payment types based upon total order values (including shipping):</span></p><h3 dir="ltr" id="up-to-100000-usd"><span style="text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Up to $1,000.00 USD</span></h3><ul><li dir="ltr" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif;"><span style="text-decoration: none;">Credit Card (Visa, Mastercard, Amex, Discover, Diners Club)</span></li><li dir="ltr" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif;"><span style="text-decoration: none;">Wire Transfer</span></li></ul><h3 dir="ltr" id="over-100000-usd"><span style="text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Over $1,000.00 USD</span></h3><ul><li dir="ltr" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif;"><span style="text-decoration: none;">Wire Transfer Only</span></li></ul><h2 dir="ltr" id="4-fitment-integrity-and-market-limitation"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">4. Fitment Integrity and Market Limitation</span></h2><h3 dir="ltr" id="us-market-standard"><span style="text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 16px;">US Market Standard</span></h3><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Trucks R Us catalogs are developed for United States Domestic Market (USDM) vehicles. We cannot verify the accuracy of fitment data for vehicles manufactured for international markets (e.g., Central America, South America, Europe, Australia, Middle East, etc.), even if the vehicle shares a common model name. &#xA0;&#xA0;</span></p><h3 dir="ltr" id="customer-due-diligence"><span style="text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Customer Due Diligence</span></h3><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">International customers are strongly cautioned to verify fitment via the vehicle manufacturer&apos;s global technical portal and the product manufacturer&apos;s website before purchase.&#xA0;</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">It is important to note that product information and fitment data presented on product manufacturer&#x2019;s websites (and Trucks R Us&#x2019; website) may not be representative of vehicles intended for sale outside of the United States. Therefore, misinterpretation of fitment data for non-US vehicles is not grounds for a &quot;Defective&quot; or &quot;Not as Described&quot; return claim. &#xA0;&#xA0;</span></p><h2 dir="ltr" id="5-returns-and-reverse-logistics"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">5. Returns and Reverse Logistics</span></h2><h3 dir="ltr" id="return-window"><span style="text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Return Window</span></h3><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Our normal&#xA0;</span><span style="font-family: Verdana,Geneva,sans-serif;"><a href="https://trucksrus.shop/pages/support-center?hcUrl=%2Fen-US%2Freturn-and-refund-policy-1242435" style="text-decoration:none;"><span style="text-decoration:underline;">Return &amp; Refund Policy&#xA0;</span></a></span><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">applies to international orders.</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Non-final sale items may be returned within 30 days of shipment (determined by the shipping carrier&#x2019;s pick-up date) if they are in their original, unopened packaging and in new condition. Return shipping costs are the responsibility of the customer. Original shipping and handling charges are non-refundable.</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Final sale items (including made-to-order items, items with custom finishes, markdown, and discontinued products) cannot be returned, exchanged or refunded.</span></p><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">Visit our&#xA0;</span><span style="font-family: Verdana,Geneva,sans-serif;"><a href="https://trucksrus.shop/pages/support-center?hcUrl=%2Fen-US%2Farticles%2Freturns-exchanges-and-refunds-255744" style="text-decoration:none;"><span style="text-decoration:underline;">Returns, Exchanges &amp; Refunds</span></a></span><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">&#xA0;page for more information, or to request a return or exchange. Please note that our return/exchange window is the same for both domestic and international orders, although international orders may be subject to shipping carrier and customs delays outside of our control.</span></p><h3 dir="ltr" id="responsibility-for-return-freight"><span style="text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Responsibility for Return Freight</span></h3><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">All return shipping costs, insurance, and re-entry duties are the sole responsibility of the customer. We strongly recommend using a carrier with milestone tracking for all return shipments. &#xA0;&#xA0;</span></p><h3 dir="ltr" id="refused-shipments"><span style="text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 16px;">Refused Shipments</span></h3><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">If a shipment is refused by the customer to avoid local taxes or duties, Trucks R Us will deduct all original shipping costs, return freight, and carrier abandonment fees from any potential refund. If the return costs exceed the value of the goods, the item will be abandoned, and no refund will be issued. &#xA0;&#xA0;</span></p><h2 dir="ltr" id="6-warranty-procedures"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">6. Warranty Procedures</span></h2><p dir="ltr"><span style="text-decoration: none; font-family: Verdana, Geneva, sans-serif;">As a service to our customers, Trucks R Us facilitates warranty claims with manufacturers. However, manufacturers generally do not cover international freight for warranty/replacement components. The customer is responsible for:</span></p><ul><li dir="ltr" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif;"><span style="text-decoration: none;">Shipping the defective item to the manufacturer for inspection.</span></li><li dir="ltr" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif;"><span style="text-decoration: none;">All shipping, duty, and tax costs for the arrival of the replacement item.</span></li></ul>

International Order Policy

Our customer service team is available via live-chat and phone at the hours below. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

Outside of business hours, click the link above to send us an email (support@trucksrus.shop). We'll get in touch ASAP!

Our customer service team is available via live-chat Mon-Fri 9a-11a & 1p-5p CT. Outside of these hours, feel free message us and we’ll get in touch ASAP. Also, check out our Support Center for many self-service options!

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Trucks R Us

Applies to all orders shipped to Alaska, Hawaii, U.S. Territories (including Puerto Rico and Guam), and all foreign countries.

International Orders

International Order Policy