Shipping PolicyUpdated 23 days ago

Shipping Information

We offer free standard shipping for orders $500 or more (pre-tax) within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders under this amount are charged a flat-rate shipping fee. For shipping outside of this area, please contact our Support Team prior to placing your order to determine shipping eligibility and rates.

Depending upon weight and number of pieces, orders may ship by ground (parcel) or LTL (palletized). Once an item has shipped, re-routing or other modification of shipping instructions may not be possible. Trucks R Us is not responsible for carrier shipping delays.

In-stock items generally ship within 1-2 business days. Most orders within the contiguous United States arrive within 1-5 days from the date of shipment. Tracking information will be emailed to the email address associated with your account. Order status and tracking may also be found on your Account page. 

Tracking information is usually updated within 1 business day of shipping.

Damaged & Missing Items

Upon receipt, please inspect all orders for completeness, accuracy, and any damage. If packaging appears damaged, photograph the damage before removing any wrapping or opening any packaging, as this documentation may be required for a shipping carrier claim.

If the shipping carrier requires a signature for a parcel or Bill of Lading, ensure that any damage or missing items are thoroughly annotated on the signature document. You may also elect to refuse the shipment. Failure to document damage or missing items at the time of signature may result in a denial of your claim.